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FAQ

Q: What the main products you can supply?
A: We are the professional and famous factory in China for Stainless Steel Sheet / Coils / Tubes / Profiles; Aluminum Sheet / Coils / Composite Packing Materials; Corten steel; Wear Resistant steel and Carbon steels.

Q: Will you accept the customized and OEM product?
A: Yes, we can do the production based on your drawings and with your logo; also because we have very strong design and development team, so the feedback is very good for customized product.

Q: How about the MOQ? If my first order quantity is small, will you accept?
A: We would like to do our best to support your trial order quantity, so even 1 pc or 1 kg is ok to start cooperation; because we have confidence to move on second order with your esteemed company.

Q: What is your payment terms ?
A: Commonly two payment term for new customers:
1) 30% T/T as deposit, 70% balance against B/L copy; 2) 100% Irrevocable L/C at sight;
If you need any other terms, please feel free to contact us too, we will try our best.

Q: How long is your delivery time?
A: Our daily inventory is more than 8000 tons, so for common product size, just need 5 days from stocks; if the special size from new production, delivery 20-30 days.

Q: How about the samples? Is it free or extra fees?
A: Yes, we would like to supply the samples before order; if the samples from stock, it will be free; if the samples from new production, we will charge some reasonable cost, but this amount will be deducted from your first order invoice.

Q: How to control and guarantee your shipment quality?
A: 1) All our factories are ISO9001 certified facility;
2) World famous origin mills as TISCO, Baosteel
3) Ex-factory inspection by our own laboratory
4) SGS/BV Third party inspection before delivery

Q: Is there any after sales service? How long can you guarantee for your product?
A: Yes, we will provide the after sales service; so if there is any confusion or problem during your usage process, please feel free to contact us anytime, we will do our best support; and commonly we can guarantee for our product for 3-5 years..

Q: How many countries you already exported?
A: Our products are widely used more than 60 countries already mainly from Indonesia, Thailand, UAE, Iran, Saudi Arabia, Russia, Australia, Germany, UK, Moldova, Italy, Turkey, Chile, Uruguay, Paraguay, Mexico, Brazil, Argentina, Peru, America, Canada etc.

Welcome to visit us and expect our cooperation chance!